Return Policy

Stock items may be returned within 15 days of receipt, with return shipping paid by the purchaser and a 15% restocking fee. Custom items are not returnable. This policy applies to all products purchased directly from Revival Climbing, LLC.

Effective date: 9/16/2026

Definitions

  • Stock item: a standard catalog product sold in its standard configuration, without modification for the purchaser.

  • Custom item: any product built, cut, sized, configured, finished, or modified to the purchaser's specifications, including made-to-order walls and non-standard options.

  • Date of receipt: the delivery date shown on carrier tracking or the signed bill of lading.

Stock Items

Stock items are returnable for 15 days from the date of receipt, subject to a 15% restocking fee.

  • Return window: the return must be authorized and shipped within 15 days of receipt. Returns shipped after day 15 will not be accepted.

  • Condition: items must be unused, uninstalled, undamaged, and complete with all hardware, components, manuals, and original packaging.

  • Restocking fee: 15% of the item's purchase price is deducted from the refund.

  • Non-refundable charges: original shipping, freight, and delivery charges are not refunded.

  • Refused returns: items that are used, installed, damaged, incomplete, or missing original packaging may be refused and returned to the purchaser at the purchaser's expense.

Return Shipping and Process

The purchaser pays for return shipping and bears all risk of loss or damage until the return is received by Revival Climbing.

  1. Request authorization. Contact info@revivalclimbing.com within 15 days of receipt with your order number, the items to be returned, and the reason for return.

  2. Receive an RMA. Revival Climbing will issue a Return Merchandise Authorization (RMA) number and return address. Returns sent without an RMA number will be refused.

  3. Package the items. Pack securely in the original packaging. Palletize and band freight-size items. Mark the RMA number clearly on the outside of every package or pallet.

  4. Ship prepaid. Ship with a trackable, insured carrier at the purchaser's expense within 15 days of receipt and send the tracking number to info@revivalclimbing.com.

Revival Climbing is not responsible for returns lost or damaged in transit. Collect-on-delivery (COD) returns will not be accepted.

Inspection and Refunds

Approved refunds are issued to the original payment method within 10 business days after the return passes inspection.

  • Returns are inspected within 2 business days of arrival.

  • Refund amount = purchase price of returned items, minus the 15% restocking fee, minus original shipping and freight charges.

  • Returns that fail inspection will be returned to the purchaser at the purchaser's expense or held for 30 days pending shipping payment.

Damaged, Defective, or Incorrect Shipments

Shipping damage, missing items, and incorrect items are not treated as returns and carry no restocking fee.

  • Note visible damage on the delivery receipt or bill of lading before signing.

  • Report damage, shortages, or incorrect items to info@revivalclimbing.com within 24 hours of receipt, with photos of the product and packaging.

  • Revival Climbing will repair, replace, or ship the correct item at no cost to the purchaser.

  • Manufacturing defects discovered after the return window are handled under the Revival Climbing warranty.

Contact

Revival Climbing, LLC · 9500 85th Ave N, Maple Grove, MN 55369 · info@revivalclimbing.com · (612) 345-7245

Revival Climbing reserves the right to update this policy. The policy in effect on the date of purchase applies to that order.